Anthem In. Case Management Jobs

Job Information

Anthem, Inc. Behavioral Health Case Mgr I in Charlotte, North Carolina


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Healthy Blue, a strategic alliance of Blue Cross NC and Amerigroup, an Anthem Inc. company, it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of healthcare.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

LOCATION: This is a remote position in a designated region in North Carolina. Local travel may be required. North Carolina residency is required.

HOURS: 8:00 am - 5:00 pm, Monday through Friday.

The Behavioral Health Case Manager supports our members with serious substance abuse, substance abuse-related disorders and/or mental health-related illness and is responsible for performing case management, telephonically or in-person, within the scope of licensure for these members.

Primary responsibilities include, but are not limited to:

  • Use appropriate screening criteria, knowledge, and clinical judgment to assess member needs.

  • Conduct assessments to identify individual needs and develops a care plan to address objectives and goals as identified during assessment.

  • Monitor and evaluate the effectiveness of the care plan and modifies the plan as needed.

  • Support member access to appropriate quality and cost-effective care.

  • Coordinate with internal and external resources to meet identified needs of the members and collaborates with providers.


  • Requires a current, active, and unrestricted LCSW, LPC, LMFT, LMHC, RN or clinical psychologist license, from the state of North Carolina.

  • Requires 3+ years of clinical experience in social work, counseling with a broad range of experience with complex psychiatric and substance abuse, or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background.

  • Telephonic and/or face-to-face behavioral health case management experience is strongly preferred.

  • Experience with community mental health resources, CSB (Community Service Board), or similar is preferred.

  • Local travel may be required (mileage reimbursed). You must be comfortable visiting members in their homes or in a care facility.

  • You must be competent in Microsoft Word, Excel, and Outlook.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs, and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2020 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS47852-Charlotte-Charlotte