Anthem In. Case Management Jobs

Job Information

Anthem, Inc. LTSS Service Coordinator-RN Clinician - El Paso, TX in Grand Prairie, Texas


SHIFT: Day Job

SCHEDULE: Full-time

This is an exceptional opportunity to do innovative work that means more to you and those we serve.

This position supports our STAR Kids members in Texas. You will be given the equipment needed for a home office. This is a field position; travel throughout Grand Prairie, Irving, Carrollton, Lewisville and surrounding areas, visiting our members, is required (mileage reimbursed).


The LTSS Service Coordinator-RN Clinician is responsible for overall management of members case within the scope of licensure; you may provide direction to non-RN clinicians participating in the members case in accordance with applicable state law and contract; develops, monitors, evaluates, and revises the members care plan to meet the member’s needs, with the goal of optimizing member health care across the care continuum.

Primary duties include but not limited to:

  • Responsible for performing face-to-face clinical assessments for the identification, evaluation, coordination and management of members’ needs, including physical health, behavioral health, social services and long term services and supports.

  • Identify members for high risk complications and coordinates care in conjunction with the member and the health care team.

  • Manage members with chronic illnesses, co-morbidities, and/or disabilities, to insure cost effective and efficient utilization of health benefits.Obtain thorough and accurate member history to develop individual care plans.

  • Collaborate with the members, caregivers, family, natural supports, physicians to establish short and long term goals; identifies members that would benefit from an alternative level of care or other waiver programs.

  • Develop the care plan for services for the member and ensures the members access to those services.

  • Assist with the implementation of member care plans by facilitating authorizations/referrals for utilization of services, as appropriate, within benefits structure or through extra-contractual arrangements, as permissible.

  • Interface with Medical Directors, Physician Advisors and/or Inter-Disciplinary teams on the development of care management treatment plans.

  • Assist in problem solving with providers, claims or service issues.

  • Direct the work of other licensed professionals other than a Nurse, in coordinating services for the member by, for example, assigning appropriate tasks to the non-RN clinicians, verifying and interpreting member information obtained by these individuals, conducting additional assessments, as necessary, to develop, monitor, evaluate, and revise the members care plan to meet the member’s needs



  • Current, unrestricted RN license in the state of Texas is required.

  • Minimum of 3 years of clinical experience working with individuals with chronic illnesses, comorbidities, and/or disabilities in a Service Coordinator, Case Management, or similar role is required.

  • Experience using a computer including Microsoft Office Word, Outlook and Excel preferred

  • Experience working in Pediatrics is strongly preferred.

  • Home Health experience is preferred.

  • Case Management experience is preferred.

  • Medicaid and/or Managed Care experience is preferred.

  • Experience working with members/patients in long-term care is preferred.

  • Bilingual English-Spanish preferred

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.