Anthem In. Case Management Jobs

Job Information

Anthem, Inc. Behavioral Health Case Manager II in Indianapolis, Indiana


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Please note: The BH Case Mgr (CM) job progression is primarily member-facing and involves complete clinical assessment. Whereas the BH Care Manager (UM) job progression is primarily a provider-facing role, it does involve some member-facing activities such as collecting information and using clinical knowledge and expertise to ensure our members are directed to the appropriate level of care.

This position is a field-based position that will be located in Indianapolis, IN with up to 75% of local travel. Following onboarding and training, this will be a field-based position serving our members in the Marion County area, of Indiana, with up to 75% of local travel. (Temporarily not doing fieldwork. Telephonic outreach only. The health and safety of Anthem associates, and the various stakeholders we serve is a top priority for our business every day.)

Job Description:

Responsible for performing case management telephonically and/or by home visits within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Subject matter expert in targeted clinical areas of expertise such as Eating Disorders (ED) Maternity Alcohol / Drug Autism Spectrum Disorders (ASD) etc.

Primary duties may include but are not limited to:

  • Completes face-to-face visits with the member in the home, hospital, and other community settings, such as doctor's offices, treatment centers, etc. (Temporarily outreach is telephonic only due to the pandemic.)Responds to more complex cases and account-specific requests.

  • Uses appropriate screening criteria knowledge and clinical judgment to assess member needs.

  • Responds to more complex cases and account-specific requests.

  • Conducts assessments to identify individual needs and develops a specific care plan to address objectives and goals identified during assessment.

  • Monitors and evaluates the effectiveness of the care plan and modifies the plan as needed.

  • Supports member access to appropriate quality and cost-effective care.

  • Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.

  • Serves as a resource to other Behavioral Health Case Managers.

  • Participates in cross-functional teams projects and initiatives.

  • Identifies members at high risk for complications and coordinates care in conjunction with the member and the health care team.

  • Identifies members that would benefit from an alternative level of care or other waiver programs.

  • Assists in problem-solving with providers and the health care team.


The health and safety of our associates, members, and communities is a top priority for Anthem. This priority has become increasingly important as we continue to face the challenges of the COVID-19 pandemic. Anthem believes vaccination is the best way to reduce the spread of COVID-19 and protect our members, associates, and communities. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace to safely serve our members, vaccination may be required for specific roles. (At Anthem, fully vaccinated means it has been at least two weeks since you have received the second dose of a two-dose vaccine such as Moderna or Pfizer, or the single dose of a single dose vaccine, such as Johnson & Johnson). Accommodations for the medical and sincerely held religious reasons for not being vaccinated, consistent with applicable law, Anthem will be considered for reasonable accommodation on this basis. Anthem continues to monitor the pandemic following all CDC guidelines, federal, state and local laws. Policies continue to be adjusted as new information emerges.

Required Qualifications:

  • Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and a minimum of 3 years of clinical experience in social work counseling with a broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

  • Current active unrestricted license such as RN LCSW LMHC LICSW LPC (as allowed by applicable state laws) LMFT LMSW (as allowed by applicable state laws) or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States required.

  • Previous experience in case management and telephonic and/or in-person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders.

  • Managed care experience required. For Government business only LAPC LAMFT (as allowed by applicable state laws) is also acceptable in addition to other licensure referenced above; and any other state or federal requirements that may apply.

Preferred Qualifications

  • Experience in health coaching and motivational interviewing techniques is preferred. Experience working at home in a virtual environment

  • Experience in health coaching and motivational interviewing techniques is preferred.

  • Experience working in a field-based position.

  • Certified Case Manager preferred

  • Computer skills: You must have experience working with MS Word, Outlook and Excel, SharePoint. You will receive training on Anthem-specific applications, however, you must be comfortable working on a laptop with web-based applications. If you are not computer savvy this may hinder your ability to be successful in this position.

    We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

    REQNUMBER: PS61015