Anthem In. Case Management Jobs

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Anthem, Inc. Process Improvement Coordinator in Norfolk, Virginia


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

The health and safety of Anthem associates and the various stakeholders we service is a top priority for our business every day. Anthem’s workplace of the future will be both physical and virtual with the number of sites optimized to promote access to diverse, top talent.

Preferred Locations: Louisville, KY; Indianapolis, IN; Atlanta, GA; Norfolk, VA; Richmond, VA; Mason, OH

The Process Improvement Coordinator for the Kentucky Medicaid Plan is responsible for identifying process improvement opportunities and developing and implementing process improvements.

Primary duties may include, but are not limited to:

  • Documents current work flow.

  • Identifies areas at risk.

  • Develops recommendations for changed/new processes.

  • Coordinates obtaining consensus among affected parties.

  • Coordinates implementation and monitors post-implementation.

  • Makes necessary adjustments as needed.

  • May act as lead in providing direction to lower level associates in the department.

  • Manages project implementations for utilization management and case management

  • Research and resolve issues received from the State within the required time limit.

  • Trains associates and assists departments in basic compliance training.


Requires a BA/BS degree in a related field; 3-5 years experience in process improvement, workflow analysis, or project management; or any combination of education and experience, which would provide an equivalent background.

  • RN Preferred

  • Medicaid Experience Preferred

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

REQNUMBER: PS47021-Norfolk-Norfolk